Top AI tools for Customer Experience Manager

SurveyMonkey is an all-in-one platform for creating online surveys and forms, utilizing AI to accelerate insight generation through expert templates and integrations.

• Freemium
• From 30$

RevAI is an AI-powered platform that analyzes customer reviews and feedback using natural language processing to extract meaningful insights, identify trends, and perform sentiment analysis.

• Freemium
• From 10$

Echurn is an AI-powered SaaS retention platform that helps businesses understand customer cancellations and prevent churn through customized offers and data-driven insights.

• Freemium
• From 9$

Octane AI is a powerful quiz platform for Shopify stores that helps collect zero-party data, recommend products, and personalize marketing through interactive quizzes and surveys. The platform integrates with major e-commerce tools to drive higher conversions and AOV.

• Freemium
• From 50$

Tagado enables data-driven organizations to leverage unstructured customer feedback and proactively convert them into a real-time understanding of customer perception. It offers a holistic solution to track and analyze customer feedback from various sources.

• Contact for Pricing

Divinate is an AI-powered platform that streamlines user research analysis by automatically transcribing, tagging, and extracting themes from research sessions, helping teams make better product decisions faster.

• Freemium
• From 30$

Blizzfull provides restaurants with a comprehensive AI-powered online ordering and marketing platform, offering custom websites, loyalty systems, seamless ordering, and automated customer engagement.

• Contact for Pricing

Thematic is an AI-powered platform that analyzes open-ended text feedback, transforming it into actionable insights to improve customer experience and drive business growth.

• Free Trial

Flyfish.ai provides multimodal AI search capabilities for e-commerce brands, enhancing product discovery through visual, voice, multilingual, and text search to boost digital commerce revenue.

• Contact for Pricing

AiChat is a comprehensive AI-powered conversational platform that offers marketing, sales, and customer service solutions across multiple chat channels, helping businesses automate 91% of enquiries and drive 3x more sales conversion.

• Contact for Pricing

QueryPal Resolve is an AI-powered customer support solution that provides instant ticket resolution by automatically generating referenced draft responses within Zendesk, Freshdesk, and Intercom platforms.

• Usage Based
• From 499$

Coconut Software delivers streamlined appointment scheduling, lobby management, and advisor optimization for banks and credit unions, enhancing operational efficiency and customer experience.

• Contact for Pricing

ReplyGenius is an AI-powered customer review analysis tool that transforms feedback from Amazon, Trustpilot, Google Play, and Google Maps into actionable business intelligence within 30 seconds.

• Usage Based
• From 18$

Klaviyo is a unified marketing automation platform that enables personalized customer experiences through email, SMS, mobile push notifications, and reviews, powered by real-time data and AI-driven insights.

• Freemium
• From 45$

Stylo Assist is an AI-powered solution that helps customer service teams automate and optimize their Zendesk ticket responses, offering multilingual support and smart ticket resolution capabilities.

• Paid
• From 15$

FindOurView is an AI-powered platform that analyzes interview transcripts, evaluates hypotheses, and facilitates team collaboration through chat-based insights, enabling efficient customer discovery and decision-making.

• Contact for Pricing

EdgeTier is an AI-powered conversation intelligence platform that helps customer support teams improve their service quality through real-time message analysis, anomaly detection, and agent coaching.

• Contact for Pricing

Quiq provides a comprehensive platform for building, deploying, and managing AI Agents across various digital channels. Enhance customer experience and streamline operations with Quiq's agentic AI toolkit and ecosystem.

• Contact for Pricing

Qualli is an AI-powered feedback management platform that combines survey tools with automated feedback analysis, helping businesses collect and organize customer insights across multiple channels.

• Freemium
• From 199$

Qualint is an advanced speech-to-text analysis software that transforms contact center operations by providing comprehensive call analysis, fraud detection, and customer experience insights.

• Paid
• From 150$

Kimola is an AI-powered market research platform designed for SMBs to analyze customer feedback from various sources, uncovering needs, sentiments, and trends without manual effort.

• Freemium
• From 199$

Birdie.ai is an AI platform that centralizes and analyzes customer feedback from various sources, providing actionable insights to improve customer experience and product development.

• Contact for Pricing

TAWNY is a pioneering AI-based video analytics company that combines people flow, emotion, and attention data to analyze human behavior in real-time using camera hardware.

• Contact for Pricing

Optimizely empowers businesses to create, test, analyze, and personalize digital experiences at scale using AI technology. The platform accelerates content creation, marketing, and experimentation to deliver measurable business impact.

• Contact for Pricing

Chattermill uses AI to analyze customer feedback from various sources, providing granular insights to improve customer experience and drive revenue.

• Contact for Pricing

Personetics is an AI-powered financial data analytics platform that helps banks deliver personalized customer experiences, automated savings journeys, and intelligent money management solutions.

• Contact for Pricing

User Evaluation is an AI-powered platform that transforms customer data into actionable insights through advanced transcription, analysis, and reporting tools, supporting 57+ languages and multiple data formats.

• Freemium
• From 19$

SocialHub.AI is an integrated marketing cloud platform that combines CRM, CDP, and MA capabilities using AI-Agents, Cloud-Native, and Web3 technologies to enhance brand-consumer interactions across multiple channels.

• Contact for Pricing

Coho AI is a personalization platform that helps businesses identify valuable customers, automate user segmentation, and deliver personalized experiences to increase revenue and customer lifetime value.

• Contact for Pricing

OfferFit is an AI testing platform that replaces traditional A/B testing with reinforcement learning to deliver personalized marketing decisions at scale.

• Contact for Pricing

Klynk is a customer success platform that combines AI-driven insights with human expertise to enhance customer retention and reduce churn through predictive analytics and personalized success strategies.

• Contact for Pricing

Rulebase provides fintech customer service teams with an AI co-pilot for real-time agent support, automated QA, and compliance monitoring across all interactions.

• Contact for Pricing

Tracardi is an affordable, open-source Customer Data Platform (CDP) that unifies customer data from multiple sources, enabling real-time processing and personalized customer engagement without requiring coding expertise.

• Freemium

Qvantify is an AI-powered interview platform that automates customer feedback collection through deep, conversational interviews, supporting multiple languages and providing rich qualitative insights at scale.

• Contact for Pricing

Delegate is an AI-powered platform that helps B2B Customer Success and Account Management teams automate and optimize their interactions with unmanaged and long-tail customers through predictive prioritization and automated execution.

• Free Trial

Birdeye is an AI-powered marketing platform that helps local businesses improve their online presence, manage reputation, and handle social media across multiple locations. It offers comprehensive tools for review management, social media, listings, and customer engagement.

• Contact for Pricing

Vibe Scan is an AI-powered brand reputation monitoring tool that uses ChatGPT to track and analyze online brand perception, providing detailed sentiment analysis and actionable insights.

• Contact for Pricing

Prodix leverages AI to automatically categorize and generate actionable insights from customer feedback, helping businesses improve customer experience and prioritize impactful changes.

• Contact for Pricing

Wavechat is an AI-powered customer service solution that provides 24/7 automated live chat support, eliminating the need for expensive support teams.

• Contact for Pricing

Scal-e is a comprehensive Customer Data Platform (CDP) that helps B2B and B2C brands unify customer data, ensure privacy compliance, and optimize marketing campaigns through personalization and automation.

• Contact for Pricing

FINIITE is an AI-powered platform that helps brands and retailers improve customer experience through intelligent product recommendations based on skin analysis and image processing.

• Contact for Pricing

Unwrap.ai is an AI-powered platform that analyzes and consolidates unstructured customer feedback to deliver actionable insights for product teams.

• Paid
• From 1180$

Jinnee is an AI-powered virtual financial advisor that provides 24/7 customer support for fintech companies, handling customer inquiries, offering personalized banking services, and providing automated support solutions.

• Contact for Pricing

Swirl uses AI to enhance e-commerce conversions by providing an interactive video experience, including AI-powered product specialists and user-generated video reviews.

• Contact for Pricing

Dotdigital is an AI-powered customer experience and marketing automation platform designed to help businesses deliver personalized campaigns across email, SMS, web, and more.

• Contact for Pricing

Supascout is an AI-powered tool that analyzes app store reviews to help developers and businesses understand user needs and frustrations through actionable insights.

• Contact for Pricing

Akira is an AI-powered reputation management platform that helps multi-unit brands automate their feedback, review, and listing management to deliver comprehensive business insights.

• Paid
• From 50$

Journify offers a unified platform to visualize customer journey performance across all touchpoints using AI for simplified data connection and actionable insights.

• Freemium
• From 250$

FitEz provides AI-powered size recommendations for online fashion retailers to reduce size-related returns and enhance customer confidence.

• Contact for Pricing

June is a comprehensive Product & Customer Analytics Software that helps B2B SaaS companies prevent churn and improve customer retention through detailed user behavior analysis and proactive customer success strategies.

• Contact for Pricing