What is Chaty?

Chaty is an AI-powered receptionist solution designed specifically for tourism and experience operators. The platform handles incoming phone calls around the clock, engaging with customers to answer questions, check availability in real-time, and process bookings directly into existing booking systems like Rezdy, Roller, Bookeo, and Fareharbor. The AI receptionist ensures that businesses never miss a customer call, eliminating the frustration of long wait times or unanswered calls.

The platform features natural conversational AI that can manage routine inquiries, process booking modifications and cancellations, and seamlessly forward complex calls to human staff when needed. Chaty integrates with existing booking systems to maintain synchronized availability and processes payments while providing detailed analytics and insights. Businesses can customize the AI voice from 8 different options and upload knowledge bases to ensure accurate responses that maintain brand consistency across all customer interactions.

Features

24/7 Call Answering: Picks up customer calls instantly with no wait times
Real-Time Availability Checking: Connects to booking systems to verify availability instantly
Direct Booking Integration: Books directly into systems like Rezdy, Roller, Bookeo, and Fareharbor
Booking Management: Creates, modifies, and cancels bookings autonomously
Smart Call Routing: Forwards complex calls to human staff when needed
Payment Processing: Handles credit card payments during booking process
Customizable AI Voices: Choose from 8 different AI voices and name your virtual assistant
Call Transcripts: Provides detailed transcripts of all customer interactions
Simultaneous Call Handling: Manages multiple calls at the same time
Knowledge Base Integration: Reads website content and custom knowledge to provide accurate answers
Analytics and Insights: Tracks call data and identifies knowledge gaps for continuous improvement
Natural Conversation: Uses advanced conversational AI for smooth, human-like interactions

Use Cases

Tour operators managing booking inquiries outside business hours
Attractions handling high call volumes during peak seasons
Activity rental businesses checking equipment availability in real-time
Experience providers processing last-minute booking modifications
Charter services managing customer questions and reservations
Small tourism businesses reducing reception staff costs
Multi-location experience operators maintaining consistent customer service
Seasonal tourism businesses scaling call capacity during busy periods

How It Works

Customer Calls

Chaty picks up the call instantly when a customer phones your business.

Chaty Engages & Books

The AI answers questions, checks availability in your booking system, and processes bookings directly.

You Focus on What Matters

Chaty keeps your booking system updated automatically while you focus on serving customers.

FAQs

What is Chaty?

Chaty is an AI-powered receptionist that answers customer calls, checks availability, and books directly into your existing booking system, like Rezdy.
How does Chaty work?

Chaty uses advanced AI to answer calls, engage with customers, and process bookings in real time. It connects to your booking system to check availability, modify reservations, and provide accurate responses to inquiries.
What businesses can use Chaty?

Chaty is ideal for tour operators, restaurants, spas, salons, service-based businesses, and any company that takes bookings over the phone.
Can I customize Chaty's voice and responses?

Yes! You can choose from 8 different AI voices, name your virtual assistant, and upload a knowledge base to ensure Chaty provides accurate answers.
What happens if Chaty can't answer a question?

If Chaty doesn't have the answer, it can either take a message, escalate the call, or flag it for review so you can update the knowledge base later.