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What is Pure Chat?
Packed with robust features and an intuitive interface, Pure Chat enables businesses to enhance website engagement by connecting directly with visitors via live chat. The platform supports easy integration, allowing users to sign up, install a widget, and begin chatting within minutes. Customization options ensure the live chat widget aligns closely with your brand identity, providing a smooth and consistent experience across both desktop and mobile devices.
Businesses benefit from productivity boosters like canned responses, advanced widget customization, real-time analytics, and comprehensive reporting. The availability of iOS and Android mobile apps empowers teams to respond to queries on the go. Continuous enhancements, security roles, visitor tracking, and trigger-based chat actions streamline customer service processes, making Pure Chat an ideal solution for converting website visitors into loyal customers.
Features
- Customizable Chat Widgets: Full control over appearance and function on desktop and mobile.
- Mobile Apps: iOS and Android applications for managing chats anywhere.
- Canned Responses: Quickly answer frequent questions with pre-saved replies.
- Trigger-Based Actions: Automatic alerts and actions based on visitor behavior.
- Real-Time Analytics: Monitor visitor activity and chat performance instantly.
- Advanced Security Roles: Admin, power user, and operator permissions.
- Unlimited Chat History: Access comprehensive transcripts for all chats.
- File Transfer: Securely share files with website visitors.
- Engagement Hub: Centralized location for all engagement tools.
- Integrations: Seamless connection with other business tools.
Use Cases
- Customer support for e-commerce websites
- Sales assistance and lead generation on business sites
- Real-time engagement with website visitors
- Providing instant answers to frequently asked questions
- Managing support remotely using mobile devices
- Streamlining support operations with canned responses
- Customizing chat experiences to match brand identity
- Tracking and analyzing website visitor behavior
FAQs
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What platforms are supported by the Pure Chat mobile app?
Pure Chat provides mobile applications for both iOS and Android, allowing users to manage live chat while on the go. -
How customizable is the Pure Chat widget?
The chat widget can be customized using a convenient editor, letting users adjust design, size, position, text fields, and behavior for both desktop and mobile experiences. -
Can I add canned responses for my team?
Yes, Pure Chat allows users to create and save canned responses that can be used individually or shared across the team to answer frequent questions efficiently. -
Is there a free trial available?
Yes, Pure Chat offers a free 30-day trial of its PRO plan, giving access to all advanced features. -
What kind of analytics does Pure Chat provide?
Pure Chat features real-time analytics, visitor tracking, and comprehensive account statistics and reports for tracking performance and engagement.
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