8x8 Platform for CX - Alternatives & Competitors

Ranked by Relevance

• 1
  CCXAI AI-Powered Customer Communication

  CCXAI is an AI-powered customer communication platform offering multi-channel support, real-time analytics, and automation to enhance customer engagement and operational efficiency.

  • Paid
  • From 15$
• 2
  Genesys Cloud CX AI-Powered Experience Orchestration Platform

  Genesys Cloud CX is an AI-powered, comprehensive contact center solution that maximizes impact across every experience and channel. It delivers personalized experiences at scale, improving customer loyalty and employee productivity.

  • Paid
  • From 75$
• 3
  CXone Mpower AI Customer Service Automation

  CXone Mpower is an AI platform for customer service automation that orchestrates workflows, agents, and knowledge to deliver precise and efficient customer experiences.

  • Paid
  • From 71$
• 4
  Voximplant Intelligent Cloud Communications Platform for Contact Centers and Communication Apps

  Voximplant is a comprehensive cloud communications platform that provides voice, video, messaging, and AI-powered solutions for building contact centers and communication applications with global reach and enterprise-grade security.

  • Usage Based
• 5
  IPscape Powerful Customer Experiences for the AI-Era

  IPscape provides AI-powered cloud contact centre and customer experience software that streamlines business communications, automates processes, and delivers personalized omnichannel interactions through intelligent workflows and diallers.

  • Paid
  • From 25$
• 6
  Smart Communications Personalized Omnichannel Customer Communication Cloud Platform

  Smart Communications offers a scalable cloud-based platform for enterprises to deliver personalized, AI-powered omnichannel customer conversations, optimize data collection, and ensure regulatory compliance across financial, insurance, healthcare, and other sectors.

  • Contact for Pricing
• 7
  Call Center Studio AI-Powered Cloud Contact Center Software for Omnichannel Support

  Call Center Studio is an advanced AI-powered cloud contact center platform designed to streamline voice, chat, and omnichannel communications for businesses, enhancing customer experience and operational efficiency.

  • Contact for Pricing
• 8
  [24]7.ai Elevate Your Customer Experience with AI-Powered Solutions

  [24]7.ai provides an AI-powered omnichannel CX platform, the [24]7 Engagement Cloud, designed to enhance customer interactions and improve contact center performance.

  • Contact for Pricing
• 9
  CommBox AI-Powered Customer Experience Solution for Automated Resolutions

  CommBox is an AI-driven customer communication platform offering omnichannel engagement, automated workflows, and generative AI tools to enhance customer service and agent productivity.

  • Contact for Pricing
• 10
  Aircall Connect. Empower. Grow.

  Aircall is an AI-powered customer communications platform that unifies channels, automates tasks, and provides actionable insights for sales and customer support teams.

  • Paid
  • From 30$
• 11
  008 Agent AI-Powered Softphone for Seamless CRM Integration

  008 Agent is an AI-powered softphone that integrates natively with your CRM, providing advanced voice features and expert-managed service.

  • Paid
  • From 19$
• 12
  CloudContactAI Revolutionizing Customer Engagement with Marketing Automation

  CloudContactAI is a marketing automation platform leveraging AI agents to enhance customer communication via email, SMS, and voice for improved engagement and sales.

  • Free Trial
  • From 25$
• 13
  Collab Enabling digital transformation through balanced automation and human interaction

  Collab is a comprehensive contact center software solution that provides omnichannel customer service capabilities with AI integration, CRM connectivity, and data-driven insights to enhance customer experiences and employee engagement.

  • Contact for Pricing
• 14
  Tactful AI Simpler, Better and Modern Customer Service

  Tactful AI offers an AI-powered customer service platform that enhances customer experiences through a blend of human touch and AI innovation. It provides omnichannel support, intelligent routing, and automation to improve efficiency and customer satisfaction.

  • Freemium
• 15
  Vitel Global Communications AI-Powered Unified Business Communication Platform

  Vitel Global Communications delivers AI-enabled unified business phone systems with cloud VoIP, team messaging, video meetings, and robust security for scalable enterprise communication.

  • Contact for Pricing
• 16
  ccRobot.ai Automate Your Business Processes With AI

  ccRobot.ai is a Customer Experience (CX) Automation solution using AI to automate client interactions, streamline business operations, and provide 24/7 support.

  • Contact for Pricing
• 17
  HELPX.AI Coding-Free AI-Driven Solutions to Effortless Automated Customer Service.

  HELPX.AI revolutionizes customer service with AI-powered chatbots, offering 24/7 support, intelligent responses, and seamless integration. Enhance customer experience and streamline operations with this customizable platform.

  • Freemium
  • From 39$
• 18
  DC Dial The Leading AI-Powered Cloud Communication Platform

  DC Dial offers an AI-powered cloud communication platform designed to enhance call center operations, sales outreach, and customer engagement through intelligent dialing and analytics. Optimize contact center performance with advanced features for inbound and outbound calls.

  • Contact for Pricing
• 19
  Elixir Cloud Reach more people with better communications with way less effort

  Elixir Cloud is an end-to-end customer communications management (CCM) platform that helps organizations deliver personalized, modern communications across preferred channels with enterprise-scale efficiency and security.

  • Contact for Pricing
• 20
  ClearTouch Cloud Contact Center Platform with AI-Powered Omnichannel Engagement

  ClearTouch offers a comprehensive cloud-based contact center platform, leveraging AI-driven analytics, omnichannel experiences, smart workforce engagement, and advanced automations to enhance customer interactions and agent productivity.

  • Usage Based
• 21
  CX Genie Achieve 24/7 Customer Support Excellence with AI

  CX Genie is an AI-powered customer support platform that enhances engagement, automates responses, and streamlines workflows. It offers solutions like AI chatbots, help desk, and ticket management to improve customer satisfaction and business growth.

  • Freemium
  • From 15$
• 22
  Nextiva Unified Customer Experience Management Platform

  Nextiva's AI-powered Unified-CXM platform delivers personalized experiences throughout the entire customer journey, unifying all customer interactions and providing real-time insights.

  • Paid
  • From 20$
• 23
  Open.cx Enterprise AI Customer Support Ecosystem

  Open.cx is an all-in-one AI platform for customer support, capable of solving complex issues and deploying across multiple channels with human-like empathy.

  • Contact for Pricing
• 24
  VCC Live AI-Powered Cloud Contact Center, Built to Scale

  VCC Live is an AI-powered cloud contact center platform that enables businesses to run smarter, faster, and high-converting customer interactions through omnichannel communication and automation tools.

  • Paid
  • From 50$
• 25
  ConvoQ AI Harnessing AI to transform conversations into insights

  ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.

  • Contact for Pricing
• 26
  contactSPACE Intelligent Cloud Contact Centre Software for Optimized Customer Interaction

  contactSPACE is a feature-rich cloud contact centre platform that leverages intelligent outbound strategies and workflow automation to enhance customer engagement and boost operational efficiency.

  • Paid
  • From 105$
• 27
  Monobot AI Virtual AI Assistant for Your Business

  Monobot is an AI-powered virtual assistant platform that automates scheduling, reservations, and customer service across various industries with voice and chat capabilities, available 24/7.

  • Freemium
  • From 29$
• 28
  Twiching Global Business, Local Presence – Cloud Communications

  Twiching provides an all-in-one cloud-based communication platform featuring AI-driven contact centers, virtual phone numbers, advanced voice and messaging services, and analytics to help businesses streamline interactions locally and globally.

  • Free Trial
  • From 10$
• 29
  Insync Unify CX across your customer touchpoints

  Insync is a generative AI platform that delivers consistent customer experience (CX) across Email, Chat, and Agents, driving sales and reducing costs.

  • Usage Based
• 30
  Sprinklr Unparalleled AI. Unmatched Productivity. Unified Customer Experience.

  Sprinklr provides a unified customer experience management (Unified-CXM) platform powered by AI, designed to enhance productivity and consolidate customer interactions across marketing, customer service, social media, and insights teams.

  • Contact for Pricing
• 31
  Tryvium Reimagine the Customer Experience with AI-Powered Contact Center Solutions

  Tryvium is a cloud-based AI-powered contact center platform that enhances customer support operations through intelligent routing, virtual assistants, and agent empowerment tools, delivering up to 4x ROI for businesses.

  • Paid
  • From 3575$
• 32
  AiChat Award-Winning Conversational AI Platform for Brands

  AiChat is a comprehensive AI-powered conversational platform that offers marketing, sales, and customer service solutions across multiple chat channels, helping businesses automate 91% of enquiries and drive 3x more sales conversion.

  • Contact for Pricing
• 33
  Intellicon Omnichannel AI-Powered Contact Center & CRM Solution

  Intellicon is an AI-powered, omnichannel contact center and CRM platform that streamlines customer service, sales, and communications across multiple digital and telephony channels for businesses of all sizes.

  • Contact for Pricing
• 34
  Omind Empowering Businesses with Unified Customer Experience Management Platform

  Omind is an AI-driven Unified Customer Experience Management (CXM) platform designed to help businesses enhance customer engagement, drive growth, and improve operational efficiency.

  • Free Trial
• 35
  Synthetix Complete AI Customer Service Platform for Modern Contact Centres

  Synthetix delivers an AI-driven customer service platform featuring multichannel chat, intelligent knowledge bases, and virtual assistants to enhance team productivity and customer satisfaction.

  • Contact for Pricing
• 36
  Supsis Ai Artificial Intelligence Customer Experience Platform

  Supsis AI is an artificial intelligence customer experience platform designed to optimize workflows by managing all communication channels on a single screen. It uses AI chatbots to handle customer inquiries, improving support and increasing potential revenue.

  • Freemium
• 37
  AI SOFT-MART Communicate. Collaborate. Automate.

  AI SOFT-MART offers AI-powered software solutions to optimize business communication, collaboration, and automation. Leverage VoIP software and smart automation tools for enhanced productivity and efficiency.

  • Contact for Pricing
• 38
  TTEC Digitally enabled talent & contact center services with AI-enhanced solutions

  TTEC provides AI-powered customer experience (CX) management services and consulting, combining human talent with advanced technology to deliver seamless customer interactions across multiple industries.

  • Contact for Pricing
• 39
  Klink.cloud Unified Platform for All Customer Conversations

  Klink.cloud is a comprehensive customer engagement platform that unifies phone calls, social media channels, SMS, email, video calls, tickets, and CRM in a single dashboard, enabling businesses to manage all customer interactions efficiently.

  • Freemium
  • From 23$
• 40
  Teneo.AI The Leading Agentic AI Platform for Contact Center Automation

  Teneo.AI is a leading Agentic AI platform designed for contact center automation. It helps enterprises automate Tier 1 support, enhance customer experiences, and achieve significant cost savings.

  • Contact for Pricing
• 41
  BrantTel Trusted Advisors for Business Communication Solutions

  BrantTel provides comprehensive business communication solutions including collaboration tools, customer experience enhancement, digital transformation services, business phone systems, and cloud infrastructure implementation.

  • Contact for Pricing
• 42
  Cyara AI-Powered CX Assurance Platform for Flawless Customer Experiences

  Cyara provides an AI-led customer experience assurance platform that helps businesses test, monitor, and optimize their contact center technology including IVRs, chatbots, and voice interactions.

  • Contact for Pricing
• 43
  Kapture CX Deliver Hyper-personalized CX with the Power of Vertical AI

  Kapture CX is an AI-native customer experience platform offering end-to-end tailored support across multiple channels for various industries, empowering both customers and agents.

  • Contact for Pricing
• 44
  Fonada No-Code Smart CPaaS Platform With High Connectivity

  Fonada is a comprehensive cloud telephony and CPaaS platform offering AI-enabled voice, SMS, and communication solutions for businesses. It provides IVR, cloud contact center, and AI-powered customer engagement tools with omnichannel integration capabilities.

  • Contact for Pricing
• 45
  AI Chatbot Support Multi-platform AI & Live Chat Customer Support

  AI Chatbot Support is a comprehensive customer service platform that combines autonomous AI chatbots with live chat capabilities across multiple messaging platforms and websites. It offers customizable widgets, AI-powered support tools, and a unified CMS dashboard for seamless customer interactions.

  • Paid
  • From 40$
• 46
  Zixflow AI-Powered Platform for Smarter Business Connections

  Zixflow is an all-in-one AI-powered platform that enables businesses to manage customer relationships, marketing campaigns, and automated communications across WhatsApp, RCS, SMS, and email channels.

  • Freemium
  • From 39$
• 47
  Batai Intelligent conversations, real results.

  Batai is an AI-powered customer service assistant that uses advanced voice and text models to answer questions, schedule appointments, and detect intentions across multiple channels.

  • Paid
  • From 25$
• 48
  Kommunicate AI-Powered Customer Service Automation Platform

  Kommunicate is an AI-powered customer service automation platform that enables businesses to deploy generative AI chatbots and automate customer support across various channels.

  • Paid
  • From 100$
• 49
  Clariti AI-powered context-rich team communication and collaboration platform

  Clariti leverages AI to unify chat, email, files, meetings, and more into contextual, hybrid conversations, streamlining team communication and increasing productivity. Experience seamless collaboration with end-to-end encrypted messaging, integrated voice/video calls, and automated contextual organization.

  • Free
• 50
  Euphoric.ai Streamlined Customer Support Management

  Euphoric.ai is a customer support tool designed to improve team organization and efficiency. It centralizes customer interactions and provides features for streamlined communication and collaboration.

  • Free Trial