Top AI tools for # omnichannel

Aivo provides a comprehensive Conversational AI suite to automate customer service and sales. It offers solutions for creating engaging customer experiences across multiple channels.

• Contact for Pricing

Genesys Cloud CX is an AI-powered, comprehensive contact center solution that maximizes impact across every experience and channel. It delivers personalized experiences at scale, improving customer loyalty and employee productivity.

• Paid
• From 75$

Voctiv is an award-winning generative AI platform that revolutionizes business communication by enabling effortless customer engagement across voice and messaging channels.

• Freemium

Omilia Cloud Platform is a Conversational AI solution designed to automate customer service, reduce fraud risk, and empower agents. It offers better-than-human understanding to engage customers and achieve over 90% task completion rate.

• Contact for Pricing

OmniEngage optimizes omnichannel marketing campaigns across web, mobile, SMS, email, Facebook Messenger, and WhatsApp. It intelligently manages customer interactions, enhancing customer experience and journey.

• Paid
• From 22$

Engati is a Conversational AI platform powered by eSenseGPT, offering Gen-AI powered Chatbots, Live chat, and more to enhance customer experiences and drive business growth.

• Free Trial

Loris is an AI platform that transforms customer service conversations into valuable data to improve quality, efficiency, and customer satisfaction.

• Contact for Pricing

CEQUENS provides global communication and engagement solutions, enabling businesses to connect with customers efficiently and reliably through various channels. Their AI-powered platform offers a range of tools for enhanced customer interaction and streamlined communication workflows.

• Contact for Pricing

JivoChat is a comprehensive communication platform that helps businesses connect with customers through live chat, social media, messengers, and phone calls. Improve customer support and increase sales with its integrated communication tools.

• Freemium
• From 19$

Avaamo provides an enterprise-grade conversational AI platform, enabling businesses to automate interactions and enhance experiences across customer service, employee support, and healthcare.

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Yellow.ai is a customer service automation platform that leverages a multi-LLM architecture to deliver human-like interactions across voice, chat, and email channels. It offers enhanced engagement, improved CSAT, and significant automation capabilities.

• Usage Based

Desku offers AI-powered customer service software with live chat, ticketing, and chatbot automation. It integrates with social media and e-commerce platforms for unified, efficient customer support.

• Free Trial
• From 19$

Noet provides AI-powered customer support agents that resolve issues in minutes. Transform your customer experience with 24/7 support, sentiment analysis, and data-driven insights.

• Free Trial

[24]7.ai provides an AI-powered omnichannel CX platform, the [24]7 Engagement Cloud, designed to enhance customer interactions and improve contact center performance.

• Contact for Pricing

Zoomin is a platform that unifies product content from various sources, delivering personalized and accessible knowledge to every customer touchpoint.

• Contact for Pricing

Assembled offers a unified platform for workforce management, vendor management, and AI-powered assistance, designed to optimize support operations across chat, email, and voice channels.

• Contact for Pricing

VIER offers AI-powered solutions to analyze, assist, and automate customer service interactions across all channels. Improve customer experience and optimize business processes with VIER's cloud-based software.

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GoWit offers an omnichannel Retail Media Advertising platform for multi-brand retailers, marketplaces, and groceries to enhance monetization and extend customer reach.

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Knowmax is an AI-powered knowledge management platform that empowers CX teams to deliver consistent, mistake-proof service across all touchpoints.

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TextIt is a no-code platform for building scalable chatbots across multiple channels like Facebook, WhatsApp, and SMS. It offers a drag-and-drop interface and supports massive scale.

• Paid
• From 25$

Tactful AI offers an AI-powered customer service platform that enhances customer experiences through a blend of human touch and AI innovation. It provides omnichannel support, intelligent routing, and automation to improve efficiency and customer satisfaction.

• Freemium

Insider is an end-to-end platform with an integrated CDP to fuel journey orchestration across a wide set of channels, delivering personalized customer experiences and driving ROI.

• Contact for Pricing

TapTalk.io centralizes all customer engagement needs in one streamlined solution, offering omnichannel messaging and chat SDK solutions.

• Paid
• From 625000$

Agent23.AI provides AI agents that enhance customer support, convert leads, and drive revenue growth. These agents operate 24/7 across text, web chat, email, and voice channels.

• Paid
• From 99$

Boost.ai offers a conversational AI platform to automate customer service, enhance internal support, and assist agents through chat and voice interactions. It leverages generative AI to personalize customer experiences and reduce operational costs.

• Contact for Pricing

Nara is an AI-powered digital sales associate that helps online stores increase sales and improve customer satisfaction across all chat channels. It automates tasks and provides a human-touch experience.

• Paid
• From 19$

Voyado Customer Experience Platform connects customer data with product intelligence, enabling personalized marketing, optimized shopping experiences, and long-lasting loyalty for retail brands.

• Contact for Pricing

Flash Lead provides cloud-based software solutions for sales management, customer support, and engagement to help businesses accelerate growth.

• Free Trial

IPscape provides AI-powered cloud contact centre and customer experience software that streamlines business communications, automates processes, and delivers personalized omnichannel interactions through intelligent workflows and diallers.

• Paid
• From 25$

Enchant is an AI-powered customer support platform that combines omnichannel shared inboxes, knowledge bases, live chat, and call center features into one intuitive solution for teams of all sizes.

• Freemium
• From 20$

Prodigal is an AI-powered platform designed for loan servicing and collections in consumer finance, automating operations and providing actionable insights to increase payments and agent effectiveness.

• Contact for Pricing

VCC Live is an AI-powered cloud contact center platform that enables businesses to run smarter, faster, and high-converting customer interactions through omnichannel communication and automation tools.

• Paid
• From 50$

SalesWarp is an all-in-one distributed order management system that unifies order, inventory, warehouse, and fulfillment management into one real-time platform for businesses of all sizes.

• Contact for Pricing

Kaleyra is a cloud-based Communications Platform as a Service (CPaaS) that enables businesses to integrate voice, messaging, video, and email communications into their applications via APIs, enhancing customer experience across multiple channels.

• Contact for Pricing

BPRISE is an AI-driven advertising platform that unifies omnichannel campaign management, AI-first targeting, and plug-in architecture for brands, agencies, telcos, and MarTech platforms.

• Contact for Pricing

Voximplant is a comprehensive cloud communications platform that provides voice, video, messaging, and AI-powered solutions for building contact centers and communication applications with global reach and enterprise-grade security.

• Usage Based

Conjura is an AI-powered eCommerce analytics platform that unifies data from multiple sources to provide actionable insights, strategic recommendations, and forecasting for online businesses.

• Freemium
• From 20$

Shoutout.ai is a conversational AI platform offering an all-in-one chatbot software and shared omnichannel inbox to enhance customer experience and engagement across multiple channels. It helps businesses convert inquiries into leads and improve customer service efficiency.

• Freemium
• From 129$

BetterCommerce is a modular SaaS platform offering comprehensive B2B and DTC commerce solutions, including PIM, OMS, CMS, and AI-driven tools to streamline operations and accelerate digital sales.

• Paid
• From 1905$

FactFinder provides AI-powered product discovery and search solutions for eCommerce businesses, enhancing customer experiences and increasing conversion rates through personalization and recommendations.

• Contact for Pricing

Nuacem is an AI-powered platform enhancing customer communications through chatbots, automation, and omnichannel engagement across digital channels like WhatsApp, Messenger, and more.

• Contact for Pricing

Telesign offers a suite of AI-powered tools to enhance security and build customer trust, specializing in digital identity, fraud protection, and omnichannel communication.

• Contact for Pricing

Hoory AI is an AI-driven customer support platform that automates ticket resolution and delivers 24/7 multilingual support, helping businesses scale their operations.

• Free Trial
• From 6$

Chatbot.team offers an omnichannel platform leveraging AI to enhance customer engagement, streamline operations, and provide data-driven insights.

• Free

ClickConnector is an AI-powered customer support platform designed for SaaS products, offering a comprehensive suite of tools including AI chatbots, help desk, and knowledge base portals.

• Freemium
• From 49$

Kommunicate is an AI-powered customer service automation platform that enables businesses to deploy generative AI chatbots and automate customer support across various channels.

• Paid
• From 100$

Acquire is a customer service platform that enhances engagement and retention by unifying digital support channels and providing powerful workflow automation.

• Contact for Pricing

Kait is an AI-powered conversational platform that connects businesses with customers across multiple social media and messaging channels. It offers chatbot automation, order processing, and a unified inbox for efficient communication.

• Free Trial

ORAI AI Platform leverages agentic AI and WhatsApp Business API to automate customer engagement, boost sales, and provide 24/7 support across various industries.

• Contact for Pricing

Textmagic is an omnichannel customer service platform featuring AI assistance, workflow automation, and unified communication channels like SMS, chat, email, and calls.

• Free Trial
• From 20$