Salesforce IT service management solution - AI tools

Modelit provides Salesforce implementation, consulting, development, data integration, and staff augmentation services, leveraging a 100% Salesforce AI-Certified team to deliver customized solutions.

• Contact for Pricing

Cadalys delivers AI-driven SaaS solutions for IT Service Management (ITSM) and healthcare, streamlining enterprise workflows and improving service outcomes on the Salesforce platform.

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Mint Service Desk is an AI-powered ITSM platform that helps organizations manage tickets, assets, and service processes efficiently with built-in AI features for faster response times and reduced workload.

• Free Trial

Syncro XMM offers a comprehensive platform integrating Remote Monitoring & Management (RMM), Professional Services Automation (PSA), and Microsoft 365 management, empowering MSPs and IT departments to streamline operations and boost efficiency.

• Paid
• From 139$

workMETHODS is a global software and IT consulting services company that provides innovative IT solutions, including collaboration and content management, enterprise application integration, and customer relationship management, tailored to specific business needs across industries like telecommunications, higher education, and healthcare.

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Muscatech offers comprehensive IT solutions, including managed IT services, cloud computing, cyber security, and unified communications featuring conversational AI and voice-enabled chatbots for businesses.

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Provance ServiceTeam offers AI-infused ITSM and ITAM solutions native to the Microsoft Power Platform, enabling organizations to streamline IT services, gain intelligent insights, and support business growth through seamless integration with Microsoft technologies.

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OTRS delivers flexible, customizable service management software featuring AI-driven automation for IT, customer support, HR, and security operations. The platform streamlines workflows, optimizes processes, and enhances ROI across organizations of any size.

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Siit is a service desk platform that helps companies manage internal requests and automate workflows, improving employee experience and operational efficiency.

• Paid
• From 23$

ITM Software is a cloud-based enterprise asset management solution that combines IT asset tracking, service desk functionality, and compliance management with AI-powered features for efficient business operations.

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iSupport offers customizable IT and service management solutions tailored for various industries, featuring dashboards, metrics reporting, and workflow automation.

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Wolken Software offers an AI-powered platform for IT service management and customer service, enabling enterprises to streamline workflows, automate tasks, and enhance customer satisfaction with advanced automation and intelligent insights.

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InvGate is an AI-enabled IT management platform designed to optimize service operations, IT spend, and asset lifecycle management for modern organizations.

• Paid
• From 17$

Atomicwork is an AI-first platform delivering agentic IT Service Management (ITSM) and Enterprise Service Management (ESM), featuring a Universal AI Agent to automate support and streamline workflows.

• Free Trial
• From 8$

SysAid is an advanced IT service management (ITSM) platform powered by agentic AI, enabling organizations to automate repetitive IT tasks, accelerate issue resolution, and enhance productivity through AI-driven workflows and support.

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Naverisk streamlines IT service delivery with integrated remote monitoring, service desk, PSA, and data protection solutions, empowering MSPs and IT professionals to enhance efficiency and reduce costs.

• Paid
• From 110$

SCSK Group provides comprehensive IT services and business process outsourcing to solve diverse challenges for approximately 10,000 clients, focusing on digital transformation and collaborative innovation.

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Field Force Tracker is an enterprise-grade field service management solution designed to automate job scheduling, customer management, and billing, supporting teams across 30+ countries. Its robust platform includes advanced mobile apps and features for workflow optimization, inventory control, reporting, and payments.

• Other

Zecurit is a comprehensive IT asset and endpoint management solution that helps organizations discover, manage, secure, and monitor devices, software, and licenses from a unified console.

• Freemium
• From 13$

MORDECAI & CYRUS IT Solutions provides AWS-certified IT services and AI-powered solutions for regulated industries like healthcare and pharmaceuticals, focusing on strategic consulting, workflow optimization, and reliability.

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Sonar is a comprehensive Salesforce management platform that provides security monitoring, change management, and data protection tools for Salesforce-centric businesses.

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SimplyDesk offers cloud-based and on-premise IT helpdesk and asset management solutions, automating network inventory and support processes for organizations of all sizes.

• Paid
• From 33$

One-to-One Service.com provides enterprise customer service and marketing software (iService®) with over 20 years of industry experience, handling high-volume customer inquiries, ticketing, live chat, and email marketing.

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Swantide is an AI-powered assistant that helps organizations automate Salesforce administration, debug issues, and streamline implementation through intelligent automation and documentation.

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Flosum is a comprehensive Salesforce DevOps platform that accelerates delivery, simplifies compliance, and empowers every role in your Salesforce ecosystem with native tools for development, backup, security, and data management.

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ZaapIT offers powerful AI-driven tools for Salesforce, enabling efficient CRM data management, duplicate elimination, and spreadsheet-like reporting to boost sales and service team productivity.

• Free Trial

AssetOptics is a native Force.com enterprise asset management (EAM) solution on Salesforce AppExchange that helps organizations manage assets, maintenance, inventory, and procurement to improve ROI and operational efficiency.

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ServicePRO is a workflow management solution that delivers ROI through automation, service catalog management, and customizable forms for efficient service desk operations.

• Paid
• From 20$

Ascent Solutions delivers cloud ERP, inventory, order, warehouse, and reverse logistics management, 100% native to Salesforce. Extend Salesforce with efficient operations, real-time inventory visibility, and agile order fulfillment through a trusted AppExchange provider.

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SFWiz delivers flexible Salesforce consulting, integrating AI-driven diagnostics and workflow automation to future-proof your CRM and accelerate business success.

• Paid