Cloud-based customer engagement platform - AI tools

Klink.cloud is a comprehensive customer engagement platform that unifies phone calls, social media channels, SMS, email, video calls, tickets, and CRM in a single dashboard, enabling businesses to manage all customer interactions efficiently.

• Freemium
• From 23$

Customer.io is a customer engagement platform fueled by first-party data, enabling personalized journeys across email, push, in-app, and SMS to build stronger relationships.

• Free Trial
• From 100$

Twilio provides a Customer Engagement Platform using AI, communication APIs, and customer data tools for businesses to build personalized, data-driven interactions across various channels.

• Usage Based

Kaleyra is a cloud-based Communications Platform as a Service (CPaaS) that enables businesses to integrate voice, messaging, video, and email communications into their applications via APIs, enhancing customer experience across multiple channels.

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Elixir Cloud is an end-to-end customer communications management (CCM) platform that helps organizations deliver personalized, modern communications across preferred channels with enterprise-scale efficiency and security.

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Smart Communications offers a scalable cloud-based platform for enterprises to deliver personalized, AI-powered omnichannel customer conversations, optimize data collection, and ensure regulatory compliance across financial, insurance, healthcare, and other sectors.

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Fonada is a comprehensive cloud telephony and CPaaS platform offering AI-enabled voice, SMS, and communication solutions for businesses. It provides IVR, cloud contact center, and AI-powered customer engagement tools with omnichannel integration capabilities.

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CloudContactAI is a marketing automation platform leveraging AI agents to enhance customer communication via email, SMS, and voice for improved engagement and sales.

• Free Trial
• From 25$

Netcore Cloud provides an AI-powered platform for customer engagement, personalization, and omnichannel communication, designed to boost conversions and retention across various industries.

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[24]7.ai provides an AI-powered omnichannel CX platform, the [24]7 Engagement Cloud, designed to enhance customer interactions and improve contact center performance.

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8x8 offers an integrated cloud communication platform combining contact center, unified communication, and CPaaS APIs with AI to optimize customer journeys and team collaboration.

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Genesys Cloud CX is an AI-powered, comprehensive contact center solution that maximizes impact across every experience and channel. It delivers personalized experiences at scale, improving customer loyalty and employee productivity.

• Paid
• From 75$

Scal-e is a comprehensive Customer Data Platform (CDP) that helps B2B and B2C brands unify customer data, ensure privacy compliance, and optimize marketing campaigns through personalization and automation.

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HoodEngage is a multichannel customer engagement platform that helps businesses build relationships with customers through personalized messaging, automated workflows, and detailed analytics across push notifications, SMS, and email channels.

• Freemium
• From 100$

CEQUENS provides global communication and engagement solutions, enabling businesses to connect with customers efficiently and reliably through various channels. Their AI-powered platform offers a range of tools for enhanced customer interaction and streamlined communication workflows.

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CloudEngage offers AI-powered personalization and self-service solutions, enabling websites to boost engagement, conversions, and customer satisfaction with no-code tools.

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VCC Live is an AI-powered cloud contact center platform that enables businesses to run smarter, faster, and high-converting customer interactions through omnichannel communication and automation tools.

• Paid
• From 50$

Call Center Studio is an advanced AI-powered cloud contact center platform designed to streamline voice, chat, and omnichannel communications for businesses, enhancing customer experience and operational efficiency.

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Enchant is an AI-powered customer support platform that combines omnichannel shared inboxes, knowledge bases, live chat, and call center features into one intuitive solution for teams of all sizes.

• Freemium
• From 20$

Kustomer is an AI-powered customer service platform that combines CRM, ticketing, and AI capabilities to provide automated, efficient customer support across all channels with a conversation-based pricing model.

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SocialHub.AI is an integrated marketing cloud platform that combines CRM, CDP, and MA capabilities using AI-Agents, Cloud-Native, and Web3 technologies to enhance brand-consumer interactions across multiple channels.

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